Going back a number of years, I'll share a story with you of what I mean. (Not one of my shining moments in life but one that has given Sharon and I many chuckles over the years!)
Situation: Her home was on the market and an identical house up the street was also for sale...or so we thought and that's where the fun(?) begins.
It was a Sunday afternoon and the house up the street had open-house signs in the neighbourhood, at the corner of our street as well as one in front of their home. They even a 10' mini version of the company's hot-air balloon blown up on the front yard. The real estate signs read 'Open House BBQ.'
I'm not sure if you're like me but given the opportunity to view a home the same as mine and see how they've decorated it is always inviting. We hopped in the car (as we were going elsewhere after) and then stopped at the open house. We let ourselves into the home, checked out the downstairs bathroom, the laundry room and were in the family room when a gentleman approached us and asked us if he could help us. We said, 'No thank you. We're just looking right now.' He then asked us what I felt to be a kinda silly question given all the balloons and signs that were up in our neighbourhood. He said, 'Did you think this was an open house?' By this time Sharon's already half way to the front door but not me...I'm looking at him with a 'ya...what else would it be?' kinda look and said 'yes.' (Sadly, probably with some attitude. Like I say, not one of my 'shining moments.')
He explained that this was his home, he was a real estate agent and that this was an appreciation BBQ for some of his clients, not an open house. Oops!
Now, any sane person would have apologized and left quickly. This was Sharon's plan and a very good one I might add. By this time she had the front door open and her eyes were pleading with me not to say anything and just leave.
Did I do that?? Ummmm...no. Would you believe I looked him full in the face and said, 'But the signs say it's an open house!' (kindly....but really Cath....just leave already!) He explained again about it being an appreciation thing so we left (I think by this time Sharon was already slumped in the passenger seat of the car and she was silently pleading/begging me to get my butt in the car so that we could leave already!!!)
We did leave (of course with me still 'sharing' my thoughts with her about his improper signange) and we made our way home. Their home (where I was boarding at the time) was only about 8 houses up from the one with the 'open house' so if I remember correctly we took the l-o-n-g way home and I either parked the car around the corner or in the garage so that we didn't give ourselves away as being neighbours.)
Heh...there you have it! The 'But the sign says it's an open house' story. Sadly, it's a true story. LOL!
As you can well imagine, we've had many opportunities to share this story over the years since it happened. What's also come out of it is that I'll say to Sharon, 'I had to use my "What do you mean it's not an open house?" voice when maybe I've had to 'encourage' someone to understand where I'm coming from.
Fast forward to this morning when that little 'What do you mean it's not an open house?' voice arose once again.
Today's situation. After
One of the new emails was the new 'Babies R Us' flyer that I decided to check out. As I opened that email what jumped out at me was an item (Prince Lionheart Two Stage Car Seat Protection) that Mary-Mia and Rod had highly recommended was advertised at 50% off! Wahoo! It wasn't an expensive item but I'm all about saving pennies where I can and $12.50 is $12.50...plus tax! :o)
While making plans to head to Toys 'R Us this afternoon (yes, once again to avoid cleaning) and pick up the bargoon, something jumped out at me that I hadn't noticed at first. The sale dates were identified as Nov 10 - Nov 16. What? It's February and the flyer just arrived in my in box this moring! That's weird!!!
My first course of action was to call the 1-800 number listed on the flyer, explain the situation and see if they would honour the price. The girl I spoke with was very nice, agreed that it had their error and then after speaking with a supervisor agreed that they would honour the price but that I would be required to pay an additional $5.99 in shipping costs. Well, that would eat much of the amount I was saving so I decided, with her encouragement, to call my local store and see if they would honour the price.
I called my local store but they said that since the error was made by the online flyer they were not responsible to honour the flyer. Disappointed but yes, I couldn't really argue with their thoughts. The girl at the store recommended I call the 1-800 number back and ask them to absorb the shipping costs since it was their error.
Back to the phone I went and called again but this time had to use my 'What do you mean it's not an open house' voice with the supervisor and after about 15 mins. of negotiating he agreed to the advertised price and not charge me any shipping. Yeah!
I never raised my voice. I never said anything rude but I firmly and yes, repeatedly, reiterated that in reality I was doing them a favour by letting them know of the error they had made in their flyer mailing today. I wonder how many people will go to stores across Canada anticipating an item be on sale only to be disappointed and return home to see the error of the mailing? (A second mailing was received about 2 hours later - after my discussions with them - attaching the correct flyer but not mentioning that the first one sent was incorrect.)
It may be a little thing but I support company's that stand behind their products and their advertising.
Now, I'm off to Wal*Mart with my correct Feb 16th Toys 'R Us flyer in hand to pick up something for Hannah that I've had my eye on for over a year. The Leap Frog Mix and Match Fridge Farm Phonics. It's 50% off today too and since Wal*Mart price matches and is 3 mins away rather than 20, I'm going there.
I posted this adorable video of my nephew enjoying the Fridge Farm a little over a year ago. For those of you who missed it, this is what sold me on it being a 'must have' item for Hannah.